Blogs

Transforming Customer Engagement Through Smart Communication In the fast-evolving world of financial services, personalized communication and effective communication is the cornerstone of building strong customer relationships across multi-channels and driving business growth. With increasing competition and a diverse range of communication channels available, financial institutions must find ways to meet customer expectations for timely, personalized, […]

Organizations across industries handle vast amounts of sensitive information, including customer data, intellectual property, financial records, and confidential business communications. A breach or mishandling of such information can lead to severe financial losses, reputational damage, and legal consequences.  The importance of Document Security and Compliance   Governments and regulatory bodies enforce stringent guidelines to ensure that […]

There are many different aspects of data security, such as authentication, authorization, encryption, Access Control Lists (ACLs), firewalls, etc., which can be implemented in different ways. Data security is also necessary on many different levels and systems, which can require a range of specific competencies to configure and maintain. With application containerization, certain data security […]

In today’s digital age, cybersecurity is more crucial than ever. As cyber threats grow more sophisticated, the European Union has introduced NIS2, a directive designed to bolster the cybersecurity resilience of essential sectors. NIS2, short for Network Information Security 2, imposes stricter cybersecurity and compliance requirements on critical industries across the EU. Understanding NIS2 is […]

Businesses rely more and more on the cloud for flexibility, scalability, and innovation. However, managing cloud environments efficiently—while ensuring security, compliance, and cost control—can be complex and resource-intensive. That’s where managed cloud services come in. By offloading cloud operations to expert providers, organizations can focus on their core business while maximizing the value of their […]

At AmeXio Group, we’ve always believed that our greatest asset is our people. Today, we’re proud to announce that our commitment to creating a supportive and empowering workplace has earned us the Great Place to Work Certification™! What this means The Great Place to Work certification is awarded based on employee feedback and an evaluation […]

Introduction This blog is written by Jerome Fortias. He began working in AI in 1991 in the field of vision. After founding an AI lab for Sopra Steria in Brussels, he founded a startup, then joined the Amexio group. During a discussion with a professor friend specializing in artificial intelligence, we touched on the “AI […]

Let’s start this blog with explaining what the EU AI Act actually is. Europe’s AI regulation has a twofold intention:  Promote the development of trustworthy AI  Mitigate potential harm of AI  It does this by classifying AI systems based on their risk level, ranging from a minimal risk, like for instance a spam filter, to […]

Adding streaming media to your Enterprise Content Management (ECM) system is a game-changer. Find our more about it in this blog!

Few aspects have a greater impact on the perceived quality and effectiveness of Digital Government than the area of communication. Effective communication builds transparency and trust, ensuring accountability and public engagement. It serves as a cornerstone of service delivery, providing citizens with clear information, reducing confusion, and combating misinformation. With the advent of modern digital […]

The “digitize or die” mantra may sound cliché, yet many Chief Information Officers (CIOs) grapple with turning their visions into reality, hindered by a shortage of digital talent. With only 27 million developers worldwide – 0.33% of the global population – the demand for digital expertise is booming against the backdrop of essential digital transformation. […]

Does your organization have to deal with high volumes of content and data? Do you have enterprise digital experience needs? And do you have highly complex structured and/or unstructured data to manage? Then keep on reading because we constantly keep innovating in Enterprise Content Management to make your life easier!  What is Enterprise Content Management  […]

Efficient search and find capabilities are crucial for effective case management in the public sector. However, traditional search methods often fall short in meeting the complex needs of case handlers. Artificial intelligence (AI) offers a solution to these challenges, promising to revolutionize the way cases are managed and resolved. Traditional Search and Find: Without AI  […]

Case management plays a crucial role in the efficient functioning of the public sector, ensuring that tasks are handled promptly, accurately, and in compliance with regulations. With the introduction of artificial intelligence (AI), there is an opportunity to revolutionize traditional case management practices and unlock new levels of efficiency and effectiveness.  Traditional Case Management Challenges  […]

In the realm of public sector work, managing cases efficiently and ensuring compliance are paramount. However, the traditional approach of using a separate Case Management System (CMS) alongside O365 for office tasks often leads to challenges such as duplicated efforts, incomplete case files, and compliance issues. In this article, we delve into the importance of […]

In the dynamic landscape of public sector management, the evolution of communication methods has been pivotal in shaping governance practices. From the traditional avenues of desk visits, email exchanges, paper letters, and phone calls, the shift towards modern digital governance marks a significant paradigm shift. In this article, we delve into the profound differences between […]

Before we dive into the topic of content creation with AI, let’s go back to the basics of AI. What exactly is it? Artificial Intelligence (AI) stands as a transformative force reshaping the way businesses operate. At its core, AI refers to the development of computer systems that can perform tasks requiring human intelligence. In […]

In today’s ever-changing digital workspace there is a growing need for extensive unburdening. Not only do we see this need for software management, but also for complete platform management. Different organizations need different levels of unburdening and going to the cloud is one of many solutions that can greatly benefit companies. But how does it […]

We are extremely proud to announce that AmeXio won this year’s Documentum SDK Challenge. The first Documentum Dragons’ Den: Partner SDK Challenge was organized by the OpenText Documentum team. The goal was to showcase and promote the Documentum Smart View SDK capabilities. Partners were invited to participate and to present and demo a solution using Smart […]

Paris, June 1st, 2023. AmeXio Group, a European leader in the ECM-CCM (Enterprise Content Management – Customer Communication Management) industry, has solidified its strategic and international goals with the acquisition of Acolad Digital. Acolad Digital has been a leading CXM firm (Customer Experience Management) and a significant player in European ECM for over two decades. […]

As digital technology changes the relationship between readers and the media, Mediafin looked for new ways to customize online experiences, engage readers and convert them into loyal media consumers. AmeXio has launched the news portals for De Tijd and L’Echo, the Dutch and French news titles for Mediafin, the innovative media publisher from Belgium. Offering […]

The days of the Digital Far West have ended. As digital data and documents become the norm, regulation around them has increased considerably in recent years. Just think about the EU regulations on general data protection (GDPR) and electronic identification, authentication and trust services (eIDAS), or local regulation around digital data and their conservation. As […]

Do you feel like your organization just drops technology on your head and makes you figure out how to use it productively? Are your stress levels soaring when your organization’s expense claim tool shows more options than you’d expect in a rocket launch platform? Do you feel like organizing an office mutiny when you’re told […]

Web development isn’t just about functionality – although that’s certainly a highly important piece of the puzzle. It’s also about user experience: ensuring visitors are able to easily navigate your website and get where they need to go. Let’s say you’re given the responsibility of a new website and enthusiastically take your computer – or […]

Content synchronization: ongoing optimization of Customer Experience is a must, and it’s a never-ending task – one that requires constant testing. But how do you ensure that your clients and partners are not becoming the guinea pigs of your organization’s developers, while at the same time keeping the delivery time of new features as swift […]

Setting up a new intranet can be an intimidating task that comes with an impressive workload. On top of that, it’s typically a project that doesn’t happen that often, to say the least. Very few people are acquainted with this work. After thoroughly informing yourself, selecting the best software, assembling a team, collecting content and […]

Component-based platforms are amongst today’s favorites for website developers and designers. Like a “Swiss army knife”, their scalable web architecture and flexible design features seem to adjust easily to everyone’s needs. But is it all so simple? Is there a price to pay for all this versatility? This blogpost will take you through a first-person […]

The narrative of a brand is not limited anymore to copy writing and picture selection, and any customer engagement strategy requires a personalized approach. The challenge: To keep the company’s voice consistent, while the days are long gone when marketing managers could overlook every single communication. How this problem can be solved? Only from scratch. […]

Conversion Rate Optimization (CRO) is the systematic process to improve the conversions of your digital touch points. In other words, it ensures that the goals you have outlined for your digital touchpoints are maximized. In this context, “conversion” is interpreted in the broad form and is heavily dependent on the industry in which you are […]

In day-to-day business, we are all often challenged by minor (or sometimes major) problems or issues. To solve these problems and ensure a happy customer or better work environment, it is helpful to put yourself in an analyst’s shoes. This can often help you save time, money, and resources. Here’s how it works.

Maybe your relationship with your last intranet didn’t work out because you wanted different things. If you’ve never really felt you’d found “the one”, what about taking a break to see what else is out there? It’s time to find that magnetic force that will keep your organization and teams together.

The virtually limitless data brought by the digital revolution used to contrast with the limitations of its manual processability. However, technologies such as Artificial Intelligence (AI) and Machine-Learning (ML) and their self-learning algorithms are starting to empower businesses with ways to overcoming these boundaries.

In this blog Ruben Thys, Solutions Director at AmeXio, shares his experiences and advice around digital experience projects. Since I started working in Digital Experience 10 years ago, I have been involved in fascinating projects across a variety of sectors, ranging from media, finance to government, retail and manufacturing. Even with such diverse requirements and […]

Managed hosting services are an essential part of every solution we build. From websites to intranets through document management systems, all business platforms need an infrastructure which is tailored to their specific needs. Not only is this relevant for running and supporting applications in production, but hosting also plays a crucial role during the development […]

Our expertise working with clients for the past three decades has taught us that great digital experiences are not built overnight. They rather require an iterative approach by which marketers can continuously measure customer engagement in a live environment and optimize experiences accordingly.

Document management: Many organizations still store growing numbers of digital documents in multiple locations or personal file-sharing accounts. As the amount of digital information grows at an ever-faster rate, this chaotic approach to document management leads to frustration and wasted resources. From tedious and time-consuming search for the correct document version, to slowed business processes, […]

Have you ever wondered about the various roles on a web development team, and what every person’s role entails? Why a java developer and a JavaScript developer are not interchangeable? After all, these “programming languages” sound mostly the same to the layperson.

We believe people deserve great digital experiences. However, producing digital customer experiences at larger organizations often involves challenges concerning scaling internal operations and collaboration. Content Hubs and Design Systems are two complementary tools which can help in this area. In this blog post, we want to recap what they are and how they can enable seamless […]

While technology decisions used to be placed solely on CIOs, CMOs are spending more and more time on IT than the actual IT departments. The rise of roles like the Chief Marketing Technologist and Chief Digital Officer only come to prove this increasing emphasis of technology in marketing. In the majority of cases, once a CMS is […]

Customers do think that they go online to ensure the best deal. But … That’s only part of the truth.

Long gone are the days of the “one size fits all approach”. Your customers want to feel like their experience is catered to their needs every time they interact with you. Naturally, personalization is a great way to make your customers feel more compelled by your brand, offering them the optimal experience and, in return, boosting conversions. One way […]

Getting to know “everything” there is to know about websites is an endless journey, as parameters are constantly evolving. But regardless of your role, there are things that should stay top-of-mind. Some less visible, but crucial elements can make all the difference for the overall functionality of a website. These are some often overlooked features that […]

Customer experience has become a key differentiator for many organizations. Your customer’s experience greatly depends on high-quality and immersive content throughout the entire customer journey, ideally tailored to their needs using techniques like personalization. But before looking into the available architectures for delivering content to customers, let’s go back in time, when most digital customer interactions happened on the […]

Adobe Experience Manager (AEM) is a comprehensive enterprise web content management system. Packed with a broad range of capabilities, it supports content and marketing teams in building great digital experiences.

One of the major challenges in large digital experience projects is organizing content over multiple websites and languages. While most web content management systems (WCMS) have some kind of support tools for multilingual websites, this is where Adobe Experience Manager (AEM) shines, with its implementation of Live Copy and Language Copy features.