Success stories

Challenge

The provincial government of East Flanders has been paving the way for a progressive, citizen-centric region. While physical services were modernized to improve operational efficiency, their digital channels were not conveying the same government vision and goals. Their website not only faced serious visitor experience issues related to its usability and content, but also technical constraints on maintenance and evolution of the technology platforms used.

Visitors to the website include residents, local associations, authorities and businesses, and also potential investors. The available content was disorganized and incomplete, failing to meet the expectations of these diverse audiences interested in the province’s information. The content structure was complex and tedious for visitors to navigate. Not only was it hard for each group to find information that was relevant to them, but also the website wasn’t mobile friendly. From an SEO standpoint, this didn’t facilitate scanning and indexing of the content by search engines. All these factors made it hard to keep organizational identity and service offering consistent, while also not reflecting the province’s values and desired brand positioning. A fresh slate to revamp the design and content to match East Flanders’ image and vision was the need of the hour.

Solution

Digital Strategy

With years of experience in digital content management in public sector organizations, AmeXio guided the Province of East Flanders towards a forward-looking digital strategy with two main objectives: greater engagement and empowerment of citizens and closer collaboration with the private and social sectors. Based on the principles of The New Way of Working (United Nations) and with a government by design approach, we setup a new digital platform where the customer’s demand is central.

Adobe Experience Manager 6.3 Digital Platform

Always with the visitors’ needs, quality design and responsiveness on smartphones and tablets at front of mind, the new website follows the latest user experience best practices. Visual cues throughout the pages help the different visitor target groups find the types of content that match what they’re looking for.

The user friendliness and ease of content creation with Adobe Experience Manager was a big win for web and content teams, who are finally able to manage content effectively, expand its capabilities with long-term perspectives in mind, and actively contribute to the organization’s goals.

Web Development Best Practices

AmeXio was also involved in training and coaching the Province’s team of developers, who were new to web development in Adobe Experience Manager. Not only are they now completely up to speed with the technical tools, but they also got to implement the latest best practices on web development, Adobe Experience Manager standards, as well as take advantage of the new features and improvements introduced in the latest versions of Adobe Experience Manager. These supporting services helped ensure the high quality of the project and end-result.

Project Success Factors

• Design & architecture matching client’s requirements to Adobe Experience Manager’s full capabilities.
• New Adobe Experience Manager features and improvements for content management, such as Editable Templates, TouchUI, the new Responsive Grid and the Style System.
• Compliance with the latest web development best practices and technical Adobe Experience Manager standards.
• Strong focus on testing, including unit and integration tests for every new functionality and peer-reviews by technical leads.
• Full automation and continuous integration for servers and local environments setup, execution of new code changes, version control and launch of new deployments.

Result

For the internal teams, the new digital platform based on Adobe technologies provides a user-friendly content management environment for the editors’ team. At the same time, the extensive training provided by AmeXio helped bring up two developers in the Province’s team who were new to Adobe Experience Managerto become proficient in these technologies and competent in global web development best practices.

Externally, the launch of the new fully-featured website resulted in complete revitalization of the Province of East Flanders’s core communication channel with its general public and business target audiences. A refreshed and improved online presence was achieved in just roughly 6 months, bringing to life the organization’s strategy of opening its doors to the local and international communities, while projecting an innovative, creative and future-oriented image of East Flanders